OUR SERVICES

In Dealership Parts and Service Department Consulting Retail Fixed Operations Processes Every dealer is as different as the market they work in.  Shouldn't business processes be as individual as each dealer?  SmartCo Services offers a unique approach to Service and Parts Process Improvement based on our own practices, designing an individually based system for each specific dealer's unique operating conditions and needs. Key Benefits • Individual needs assessment • Customized plans to address a wide range of needs • Business process documentation, providing written policies and flow charts

Capabilities
SmartCo Planners will work with each individual manager to improve overall performance of the entire fixed operations staff.

Shop Time Utilization
SmartCo will analyze and fine-tune your shop's reservation process to help assure that the maximum proficiency is attained and more available shop hours can be sold.

Customer Communication
Processes are designed to keep in touch not only with the customers who came in, but more importantly, to communicate with the ones who have not been in and to learn why.

Productivity Efforts
Business process in all major areas of both service and parts departments will be documented and analyzed for areas of improvement.